Our contact details

Name: Personalised Memento Co.

Address: Unit 1a Govan Road, ST4 2RS

Phone Number: 01782 744900

E-mail: sales@personalisedmemento.co.uk

The type of personal information we collect

We currently collect and process the following information:

• Names, addresses, emails, telephone numbers, and order details.

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you to allow us to manufacture and despatch items to you/your customers.

We also receive personal information indirectly, from the following sources in the following scenarios:

Personalisation information provided as part of the ordering process

We use the information that you have given us in order to manufacture and despatch orders at your request

We may share this information with 3^rd party manufacturers and Parcel Carriers

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting sales@personalisedmemento.co.uk

(b) We have a contractual obligation. We need this information to process and fulfill your order

 (c) We have a vital interest. We need this information to process and fulfill your order

How we store your personal information

Your information is securely stored on password protected computer systems. We keep all of this data in a live system for 3 months. After this period we automatically archive these into password protected retrievable systems, which we hold for 3 years. At this point the records are then deleted

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at sales@personalisedmemento.co.uk, Personalised Memento Co, Unit 2 Govan Road ST4 2RS, 01782744900 if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at sales@personalisedmemento.co.uk, Personalised Memento Co, Unit 2 Govan Road ST4 2RS, 01782744900

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk